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I've noticed an unfamiliar word cropping up in the media lately. It isn't a techie neologism, like "sidejacking" or "netizen". In fact, it isn't a new word at
all - but it's a word I haven't heard in a decade, at least not with
reference to the technology industry. The word is "bubble".
Are we witnessing a second "dotcom" bubble?
Ordinarily, I take such predictions with a pinch of salt - after all,
commentators make their money by being interesting, not by being right.
But this time one of the commentators is Larry Summers, the American
economist who was US Treasury Secretary during the original boom.
It's true that investors are pouring money into
technology like it's 1999. Linkedln recently went pjblic with a market
capitalisation of almost $10 b llion; Facebook is expected to float for
five times as much. That would make it worth more than "real world"
brands Nike and Gap put together.
There's extravagance within the industry, too.
The venture capital isn't flowing quite so freely as it was in the
1990s. But established hardware manufacturers are burning through vast
piles of their own money producing tacky iPad knock-offs that nobody in
their right mind is buying. And I won't even mention the price Microsoft
paid for Skype.
If you're still not persuaded, look at the rise
of the "social media expert". Right now, it pays more to come up with a
re-tweeting strategy than it does to design actual programs and
products. "The buzzwords have changed since the last bubble, but
companies are buying into them just as superstitiously as they d d the
first time around.
Should we panic? Personally, I rather enjoyed
the first boom. With all that money sloshing about, it was easy to get a
good job in IT with out any relevant qualifications whatsoever - which is
exactly what I did. After the crash, the money went away for a while,
but the experience and contacts I'd gained never did.
Indeed, as the world climbs out of the economic
doldrums, perhaps a flurry of activity - even futile, short-term
activity - is just what's needed to keep the money going round. Bubbles
burst, of course; but those who've kept their heads shouldn't be too
badly hit. And hopefully the overall economy will, by then, be strong
enough to weather a sharp correction.
I'm more concerned about a different type of internet bubble. Not an economic bubble, but a social
one, a bubble that shields us netizens from the wider world and skews our perceptions of reality.
The insulating power of the bubble was made
clear to me during the recent Alternative Vote referendum. In the run-up
to the vote, almost every analysis, slogan and cartoon I saw online was
strongly pro-AV-even as the papers consistently (and correctly)
predicted a heavy defeat for the "Yes" camp. I felt like I was watching
two different campaigns unfold on different planets.
To an extent, this is probably a reflection of
the demographics of the web. Although the internet is no longer the
exclusive preserve of students, an awful lot of online content is still
posted and shared by young urban liberals. As an ever wider range of
voices makes itself heard online, we might expect the internet to
gradually fall into step with reality.
In fact, as political activist Eli Pariser
noted in a recent lecture for TED. things could get worse. The unlikely
culprits are online services such as Facebook and Google, which seek to
personalise the user experience. For example, let's say you have a
friend on Facebook who regularly posts political links with which you
disagree. If you never click on them, Facebook stops shewing them.
Google uses a similar principle to choose which results appear at the
top of its search results for logged-in users, aid which are relegated
to subsequent pages. Overtime you end up not seeing that opposing
viewpoints even exist.
Although the intention may be innocent, this
type of automatic filtering is potentially very dangerous. It creates a
personal bubble for each of us, tailored to reinforce whatever we
believe, and to conceal different perspectives even if they're all over
the internet. It's invisible, so we never know what we're missing. And
it's seductive: sure, we can choose to leave this comfortable
environment and go looking for arguments - but who'd want to?
For our own good, we must. For many of us, the
internet is a primary source of news and commentary, and instrumental in
shaping the way we see the world. If our online experiences are insular
and self-reinforcing, we'll inevitably end up disconnected from reality
- and from the rest of society. To me. that's a more worrying prospect
than any economic boom and bust. And it would be a pretty poor outcome
for a technology designed to connect everyone in the world.
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